All Systems Operational
Cloud Hosting Operational
90 days ago
100.0 % uptime
Today
Cloud Hosting Services ? Operational
90 days ago
100.0 % uptime
Today
Cloud Email Services ? Operational
90 days ago
100.0 % uptime
Today
cPanel Hosting Operational
90 days ago
100.0 % uptime
Today
cPanel Hosting ? Operational
90 days ago
100.0 % uptime
Today
cPanel Email Services ? Operational
90 days ago
100.0 % uptime
Today
Professional Email Operational
90 days ago
100.0 % uptime
Today
Office 365 Managed Exchange ? Operational
90 days ago
100.0 % uptime
Today
Console Operational
90 days ago
100.0 % uptime
Today
Domain Name Management ? Operational
90 days ago
100.0 % uptime
Today
Control Panel ? Operational
90 days ago
100.0 % uptime
Today
Network Infrastructure Operational
90 days ago
100.0 % uptime
Today
Internal Network ? Operational
90 days ago
100.0 % uptime
Today
External Network ? Operational
90 days ago
100.0 % uptime
Today
DNS Operational
90 days ago
100.0 % uptime
Today
International ? Operational
90 days ago
100.0 % uptime
Today
National ? Operational
90 days ago
100.0 % uptime
Today
Support Center Operational
90 days ago
100.0 % uptime
Today
Live Chat ? Operational
90 days ago
100.0 % uptime
Today
Help Desk ? Operational
90 days ago
100.0 % uptime
Today
Ticketing & Email Support ? Operational
90 days ago
100.0 % uptime
Today
SSL ? Operational
90 days ago
100.0 % uptime
Today
Microsoft 365 Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 13, 2021

No incidents reported today.

May 12, 2021
Resolved - Microsoft have confirmed that they have now resolved this issue.

"We've confirmed that the fix successfully resolved the issue, though some users will be required to restart their email client for the change to take effect. In some circumstances, a second restart may be necessary."

TPP would like to recommend for any affected customers to restart their Outlook Client to resolve the issue. A second restart of Outlook may be required for this to take affect.
May 12, 14:33 AEST
Identified - User Impact - Users may be unable to view email message content within Outlook.

The impact is specific to the Outlook client and users with access to other protocols, such as Outlook on the web (WebMail) or the Outlook mobile app, can view message content in those platforms as a potential workaround while our fix is applied.

Latest update from Microsoft -

We’ve identified the underlying cause of impact and are applying a fix. This fix will reach all affected users incrementally over the course of the next four-to-five hours. Once users receive the fix, they will need to restart their email client to apply the fix. In some circumstances, users may need to restart their client a second time for the changes to take effect. We expect to complete this process and restore service for all affected users by May 12, 2021, at 3:00 AM UTC (13:00pm AEDT).
May 12, 10:39 AEST
May 11, 2021
Resolved - We have now deployed a fix to an issue causing delays to SSL registrations; all systems are now operating as expected and SSL provisioning is happening in real-time.

Should you require further information or have ongoing issues, please visit support.tppwholesale.com.au to chat with our support team.

We'd like to thank everyone again for their patience while we resolved this issue.
May 11, 14:24 AEST
Investigating - We are currently investigating delays to SSL registrations & are working with our partners to identify the source of these delays.

Please contact support.tppwholesale.com.au for delayed provisioning of SSLs in the meantime while we work on a fix.

Apologies for any inconveniences this may cause and we appreciate your patience while we work on a resolution.
May 10, 11:14 AEST
May 10, 2021
May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021
Completed - The scheduled maintenance has been completed.
May 7, 17:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 01:02 AEST
Update - Please be advised the start time for this maintenance has changed from 4pm AEST, Thursday May 6th to 1am AEST, Friday May 7th.
May 5, 19:47 AEST
Scheduled - Please be advised that we will be bulk transferring .ORG domains into the Key Systems accreditation (IANA ID 269) starting at 1am AEST, Friday May 7th.

This transfer will only include names from the Netregistry Wholesale Pty Ltd (IANA ID: 900) accreditation.

The transfer will primarily be out of business hours, but during that time there will be a short maintenance window where you will not be able to submit any kind of modification order for these domain names. You will be notified in the console if the order didn't go through. Registrations and transfers won't be impacted by this at all.

If your email address has not yet been verified, you will receive the registrant verification email after the transfer completes. If not approved within 2 weeks, please be advised the DNS will be suspended.

Kind regards,
Team
May 5, 13:21 AEST
May 6, 2021

No incidents reported.

May 5, 2021
Completed - The scheduled maintenance has been completed.
May 5, 16:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 16:31 AEST
Scheduled - We have been alerted to a scam email that is being sent to .au registrants impersonating auDA, the .au domain administrator.

The email is requesting personal information including scanned copies of identification documents.

If you receive an email requesting this information, do not reply to it. Instead, please notify ACCC's Scamwatch (https://www.scamwatch.gov.au).

If you have already provided your personal details in response to this scam email, you will need to make a report to your state or territory police force.

auDA will only request this kind of material via us, your registrar.

https://www.auda.org.au/news/scam-alert-email-scam-targeting-au-registrants-20-april-2021
Apr 21, 14:24 AEST
Completed - The scheduled maintenance has been completed.
May 5, 07:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 23:02 AEST
Update - We will be undergoing scheduled maintenance during this time.
May 4, 15:35 AEST
Scheduled - Please be advised that we will be bulk transferring .MOBI and .INFO domains into the Key Systems accreditation (IANA ID 269) starting at 11pm AEST today, Tuesday 4th May.

This transfer will only include names from the Netregistry Wholesale Pty Ltd (IANA ID: 900) accreditation.

The transfer will be out of business hours, but during that time there will be a short maintenance window where you will not be able to submit any kind of modification order for these domain names. You will be notified in the console if the order didn't go through. Registrations and transfers won't be impacted by this at all.

If your email address has not yet been verified, you will receive the registrant verification email after the transfers complete. If not approved within 2 weeks, please be advised the DNS will be suspended.

Kind regards,
Team
May 4, 15:33 AEST
May 4, 2021
May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021

No incidents reported.