Monitoring - As concerns around the novel coronavirus (COVID-19) grow globally, the health and safety of our staff and community are the top priority for us. Therefore, we would like to assure you that we are committed to continuing to provide you the world-class services and products you require for you and your customers.
This week onwards, all staff are working from home until further notice. There will be no impact on our products and services provided. It is business as usual and our full Account Management team is here to help you.
Our support teams are also working as usual. However, given the ever changing situation, there may be an impact on support availability through certain channels in the near future. We will keep you posted about the developments on this front but at this stage it is business as usual with only the occasional delay during peak times.
Mar 19, 13:35 AEDT
Cloud Hosting Operational
Cloud Hosting Services ? Operational
Cloud Email Services ? Operational
cPanel Hosting Operational
cPanel Hosting ? Operational
cPanel Email Services ? Operational
Professional Email Operational
90 days ago
100.0 % uptime
Today
Office 365 Managed Exchange Operational
90 days ago
100.0 % uptime
Today
Console Operational
Domain Name Management ? Operational
Control Panel ? Operational
Network Infrastructure Operational
Internal Network ? Operational
External Network ? Operational
DNS Operational
International ? Operational
National ? Operational
Support Center Degraded Performance
Live Chat ? Degraded Performance
Help Desk ? Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Mar 31, 2020
Completed - The scheduled maintenance has been completed.
Mar 31, 04:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 22:00 AEDT
Scheduled - We would like to inform customers that there will be a scheduled outage for the POP email services. Customers affected will not be able to retrieve emails and any emails sent during this period will be queued and delivered once the planned outage is finished. Affected customers will have a down-time of 1 hour.
Mar 9, 13:14 AEDT
Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020
Resolved - We would like to advise that this incident has now been resolved.
Mar 23, 12:30 AEDT
Identified - We would like to inform our Cloud Webmail customers of intermittent issues when accessing their current email services.

Customers that are affected by this will experience issues logging into their Webmail browser. Those encountering these issues will face the following issues.
1) You will not be able to view the webmail browser for your domain (this is webmail.yourdomain.tld).
2) When you try to log into your webmail you will be notified that the password has been updated, even though you did not update it.

These are issues that our system administrators are aware of and they are working to resolve this as soon as possible.
Mar 20, 15:27 AEDT
Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 18, 2020

No incidents reported.

Mar 17, 2020
Completed - The scheduled maintenance has been completed.
Mar 17, 03:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 22:00 AEDT
Scheduled - We would like to inform customers that there will be a scheduled outage for the Windows Share Hosting platform (W12SH). The outage will affect all customer's using this platform and will be for 2 hours.
Mar 9, 13:10 AEDT