Effective 1st December 2019

On-Site Service Rates

Rates are advertised inclusive of GST. Response time is subject to demand and availability.

Home Customers - Business Hours
  • Call out Fee $60.00
  • Hourly Rate $80.00
Minimum charge is $140.00 ($60 call out fee plus $80 for up to 1 hour)

 

Business Customers
  Business Hours After Hours
Call out Fee $0.00 $155.00
Hourly Rate $155.00 $180.00
Minimum charge is 1 hour. Additional time charged in 15 minute increments. Average response time is next business day

 

Servers/Enterprise Networks
  Business Hours After Hours
Call out Fee $0.00 $0.00
Hourly Rate $180.00 $180.00 

Minimum charge is 2 hours. Additional time charged in 30 minute increments. Average response time is 8 hours.

 

Express Response Time On-Site Call-Out Fees - Business Hours
The following call out fees apply to express call-outs for both home and business.
  • Express Service Call Out Fee – response time within 8 hrs $180.00 inc GST plus applicable hourly rate
  • Emergency Service Call Out Fee  – response time within 2 hrs $380.00 inc GST plus applicable hourly rate.
Minimum charge is $360 inc GST ($0 call out fee plus $360 for up to 2 hours).
Additional time charged in 15 minute increments. Average response time is next business day.

After Hours On-Site Support for all Jobs (before 8am and after 6pm Mon-Fri) $180.00 per hour (minimum 2 Hours)

Cancellation Fees

Ubertech Solutions will charge a cancellation fee equivalent to the value of the call out fee for all cancelled on-site job bookings within 3 hours prior to start time.


 

Phone Support

► Phone Support
► Help Desk
► Remote Access Support PC/MAC/Mobile.

Minimum charge for all jobs per allotted rate

Home/Business Clients BH
► $20.00 per 15 minutes

Home/Business Clients AH
► $20.00 per 20 minutes

Please note: Ubertech Solutions does not offer free technical support.

Download Remote Support:


 MAC OS

iOS

 WINDOWS

Android

Linux

Manual Requests

For Manual requests which are part of the Self Managed Services Solution, e.g. Domain name renewals, registrations, a $50 fee applies.

For Example, Domain Name Regsitration for a .com.au is $30 for 2 years when you self sign up.
A manual processing fee of $50 is charged on top when you request us to Register or renew for you Making it a total of $80

Terms of Service

All rates are inclusive of GST. The minimum Service Fee applies to all On-Site Bookings. All Services Jobs are Strictly COD unless arrangement has been made otherwise. On-going fees apply for late payments. Service availability is Mon-Friday 7am – 6:00PM. After Hours rate of $180 per hour inc GST plus relevant call out fees applies to all jobs, on-site or remote carried out on Saturday and Sundays or before 7am and after 6pm on weekdays. Response time, Express and Emergency service is subject to availability. All job sheets must be signed by the client and in doing so you agree that the technician has rectified the problem. Technicians who work a full day are entitled to ½ hour Lunch break. Remote access support requires a static WAN (internet) IP address at the clients end as well as an initial standard on site service call in order to configure your computers for remote access. If travel time exceeds 40 minutes fixed call out fees no longer apply and travel time will be charged at the standard on site rate. Time is billed in 15 minute increments. Ubertech Solutions does not offer free technical support. For free technical support contact the manufacturer or vendor of your product/s.